You have the Right to:
- Receive fair treatment free of discrimination.
- Be treated with consideration and respect for personal dignity, autonomy, and privacy.
- Be free from abuse, exploitation, retaliation, humiliation, and neglect.
- Consent to, refuse, or withdraw from any service.
- Know the cost of services.
- Access your records at any time.
- Confidentiality and to be informed of the limits to this confidentiality.
- Be informed in advance of the reason(s) for a service being discontinued.
- Receive an explanation of the reasons for denial of service.
- Access, or be referred to, appropriate community, support, legal, and advocacy services.
- Be fully informed of all rights.
- Make a complaint if you feel your rights have been violated.
Your Responsibilities are to:
- Treat everyone with respect.
- Honour diversity.
- Not infringe on the safety, well-being, or rights of others.
- Maintain the privacy and confidentiality of all others.
- Not use alcohol or drugs or be impaired when at Kiwassa.
- Use services responsibly and follow guidelines.
- Provide accurate, current information for service use.
- Supervise and care for their children when not in program.
- Pay program fees in a timely manner, if applicable.
- Inform staff of safety issues that might affect programs or people.
- Ask questions when you do not understand what is happening to you.
- Accept responsibility for your actions.
Kiwassa has the rights and responsibilities to:
- Determine and provide quality services to meet community needs, within resource limits.
- Ensure the safety, health, and well-being of Kiwassa employees, volunteers, participants, and visitors.
- Meet our legal and regulatory responsibilities and requirements.
- Refuse service due to non-eligibility, non-payment of fees, or behavioral concerns that affect safety.